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A "which" customer service survey has put First Direct at the top of the customer service tree whilst Santander languishes at the bottom. With Santander offering enticing rates, does customer service play a part in decision making anymore? Are we happy with how our banks treat their customers?
Customer satisfaction for savings
| |||
Provider
|
Internet
|
Telephone
|
Customer Score
|
77%
| |||
67%
| |||
n/a
|
n/a
|
65%
| |
n/a
|
n/a
|
65%
| |
64%
| |||
n/a
|
62%
| ||
n/a
|
62%
| ||
61%
| |||
n/a
|
61%
| ||
61%
| |||
61%
| |||
59%
| |||
n/a
|
59%
| ||
n/a
|
n/a
|
58%
| |
57%
| |||
57%
| |||
n/a
|
n/a
|
56%
| |
n/a
|
56%
| ||
55%
| |||
55%
| |||
54%
| |||
54%
| |||
n/a
|
n/a
|
53%
| |
53%
| |||
n/a
|
53%
| ||
n/a
|
53%
| ||
n/a
|
52%
| ||
n/a
|
52%
| ||
n/a
|
n/a
|
52%
| |
52%
| |||
n/a
|
51%
| ||
50%
| |||
n/a
|
50%
| ||
n/a
|
50%
| ||
n/a
|
n/a
|
50%
| |
50%
| |||
50%
| |||
48%
| |||
48%
| |||
47%
| |||
47%
| |||
46%
| |||
45%
| |||
44%
| |||
41%
| |||
