Thursday, 20 September 2012

Which Survey on Bank Customer Service

BANK CUSTOMER SERVICE

A "which" customer service survey has put First Direct at the top of the customer service tree whilst Santander languishes at the bottom. With Santander offering enticing rates, does customer service play a part in decision making anymore? Are we happy with how our banks treat their customers?

Customer satisfaction for savings
Provider
Internet
Telephone
Customer Score
77%
67%
n/a
n/a
65%
n/a
n/a
65%
64%
n/a
62%
n/a
62%
61%
n/a
61%
61%
61%
59%
n/a
59%
n/a
n/a
58%
57%
57%
n/a
n/a
56%
n/a
56%
55%
55%
54%
54%
n/a
n/a
53%
53%
n/a
53%
n/a
53%
n/a
52%
n/a
52%
n/a
n/a
52%
52%
n/a
51%
50%
n/a
50%
n/a
50%
n/a
n/a
50%
50%
50%
48%
48%
47%
47%
46%
45%
44%
41%

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